FAQ
These are the most common questions about the Universal Wallet Infrastructure.
- All
- Challenges and Needs Addressed
- UWI Capabilities
- Market and Business Landscape Overview
- Implementation Efforts and Challenges
- Use Case Specifics
What challenges faced by enterprises today does UWI seek to address?
We are rapidly accelerating towards a fully digital economy. In the last decade, connectivity became commonplace as we saw 3.9 billion people get mobile internet access. In turn, every business has become a digital business and mobile wallets have become a norm for transacting across our digital and physical lives as forecasts indicate over 5 billion digital wallets will be in use in 2026.1 In the next decade, we will see the rise of AI in our everyday lives as the AI market is expected to grow 35% YoY.2 As a result, data – which will underpin all facets of digitalization – will boom as the global datasphere will grow 30%+ YoY.3
However, today’s data governance model is constrained with a myriad of challenges. For an enterprise, the 5 most common issues relevant to UWI we are hearing as we test the market are around data quality, compliance, interoperability, transparency, and authenticity.
- Data Quality is paramount because inaccurate end-user data leads to experiences that convey enterprises don’t truly know their consumers.
- Complexities around Data Compliance are constantly evolving and creating more sensitivity and risk around user data. For example, GDPR fines can be up to 4% of a company’s global annual revenue from the previous fiscal year.4
- Data Interoperability between organizations and even within an organization is limited and tends to be characterized by data silos that lead to fragmented experiences with isolated pockets of information. Today, many organizations can’t easily share data within their systems or with others.
- Lack of Transparency in data practices erodes consumer trust and weakens brand confidence. Companies that fail to be open about how they collect and use data risk losing customer sentiment.
- Lastly, in the age of AI, we see growing concerns around Authenticity and the need to protect company IP and data, as well as the need to protect users from deepfakes and fraud.
This combination of challenges is creating a growing cost burden for enterprises and limiting their ability to build deep customer relationships.
1 https://www.juniperresearch.com/press/digital-wallet-users-exceed-5bn-globally-2026/
2 https://www.forbes.com/advisor/in/business/ai-statistics/
3 https://www.statista.com/statistics/871513/worldwide-data-created/#:~:text=The%20total%20amount%20of%20data,to%20more%20than%20180%20zettabytes
4 https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679 – Art. 85(3)
What challenges faced by consumers today does UWI seek to address?
Consumers feel like technology is happening to them, rather than for them. We have more choice and access than ever before, but that creates an overwhelming digital life to manage. 30 years ago, we didn’t have any of this, which means that in a brief period of time we have experienced a major shift in how we live our lives. Overall, we see a sense of “digital overload” across our everyday lives, with consumers feeling that their needs are not being met due to:
- Relevance: Every brand claims to deliver “personalized” experiences, but consumers do not feel that their brand relationships are sufficiently tailored for them. Consumers receive an endless array of ads that they don’t care about, and true relevance is lost in the process.
- Transparency & Control: Consumers want more visibility and ownership over how their data is collected, stored, and used. Generally, consumers must consent to Terms & Conditions that they rarely read and therefore have no idea what they just signed up for. Moreover, they don’t have an easy way to revoke their consent.
- Experience: Every day, consumers are juggling their digital experiences, bouncing from app to app and screen to screen, leading to fractured customer journeys. Brands are missing out on delivering a connected, seamless user experience that builds affinity and customer loyalty.
Consumers are no longer satisfied with generic messaging and mass-marketing approaches and want more from the brands with which they engage. They are craving personalized interactions and a sense of genuine connection with the companies they interact with.
Clearly, the world is quickly moving towards a fully digital economy, but consumers need more simplicity, value, and trust.
Why do you think a user centric data governance model is the answer to the above challenges and consumer needs?
In a user centric data governance model, the situation changes from users making the connections themselves across platforms and applications, to an integrated experience layer where all aspects of their digital life – their identity, money, and objects – are now interconnected to create new forms of value. This type of data model is built on user agency with security, privacy, and trust at the core.
Security is built on having control of your data, knowing who has access to it and for how long. Privacy is built on having transparency around your data, knowing where your data exists and with whom. And trust is built on having sovereignty of your data, granting access to the minimal amount of information as and when needed.
With this, we build a trust equation where “I have control, I see what you see, and you see what I see” can lead to strong relationships.
Under this model consumers go:
- FROM worrying about their credit card info or data being exposed TO securely storing and managing their data.
- FROM feeling like their online activity is constantly being tracked (like receiving unwanted ads) TO consented interaction (like personalized recommendations) knowing who has access to their data and for how long, with the ability to revoke that access anytime.
- FROM feeling overwhelmed with their digital lives TO having seamless orchestrated experiences across their favorite brands.
These core principles of a user centric data governance model are enabled by the distributed architecture designed for interoperability, developed with open standards, and orchestrated by privacy preserving intelligence.
By putting users at the center of the data model, this creates better experiences for consumers and valuable high-quality insights for enterprises.
What are the services that will be available as part of the UWI?
The UWI provides a suite of enterprise-grade services that enable businesses to offer wallet-based products, services, and experiences to their own customers.
Any exchange of data requires coordination among stakeholders that fall into four common types of roles:
- Wallet Holders who have agency of the wallet and its contents
- Data Providers or Issuers who generate the data, credentials, or tokens
- Data Consumers or Receivers who request, verify, or otherwise consume the data, credentials, or tokens
- Network Operators who govern and define the standards for interactions with the ecosystem
To amplify the utility of UWI and better facilitate interactions and exchange of value between businesses and customers, we provide a comprehensive set of services designed to be used by each type of role.
The 5 services that underpin the platform are:
- Wallet Solutions: SDK and APIs for enterprises to integrate, embed, or build a secure wallet
- Credential and Token Management: Functionality to create, transact, manage, and analyze the use of credentials and tokens
- Data Verification and Exchange: Privacy-preserving services that facilitate the exchange of data and value to personalize experiences and streamline customer acquisition
- Network Orchestration: Ecosystem and governance management tools to ensure trust and compliance across network participants
- AI Agent Network Orchestration: A service that is natively enabled by UWI and allows for multiple autonomous AI agents to be trained and act upon the data (money, identity, objects, entitlements) users gather in their wallet applications.
These UWI services will enable enterprises and the ecosystems they participate in to unlock interoperable, seamlessly orchestrated experiences for their end-consumers. The UWI services are intended to be modular, so they can be used selectively or in combination, depending on how an enterprise chooses to integrate and deploy UWI.
What is the platform roadmap?
We plan a series of rapid drops over the next 18+ months starting Q3 2024 as we release new UWI functionality, engage the ecosystem of collaborators, and activate the market through announcements and publications.
This timeline will continue to evolve. To stay up to date on the latest, sign up to join us as an LOI participant.
Why is now the time to act?
We are seeing clear signs that the external environment (1) policies/regulation, (2) technology, (3) the broader consumer perspective has already begun to transition from its infancy to an expansion phase. This is the time for consumer centric businesses to start their journey towards a user-centric data model, underpinned by Universal Wallet Infrastructure.
1) Policies/Regulation
- Due to stricter regulations such as GDPR and CCPA, and the elimination of third-party cookies, there is a significant pressure cost on companies to securely store, manage, and delete user data upon a user’s request.
- Government implementation of digital wallets is progressing rapidly in various countries, as evidenced by EU Digital Identity Wallet (EUDIW, which will be applicable to all 27 member states of the EU and is expected to be enforced within 36 months from November 2024), Singpass, Hong Kong ID, and BankID (an electronic identification system in Sweden).
2) Technology
- There are a series of technological tipping points we are seeing:
- Web3 – powered by DLT/Blockchain – is a proven tech foundation that enables immutable, tamper-proof, and user-controlled capabilities that are needed for a user-centric model. Web3 has proven its resilience and relevance, with investments in the space5 bouncing back recently, we see meaningful momentum.
- Digital wallet technology usage is expanding, as we see Apple and Google enable key elements of identity, money, and objects; while neither provider enables the full suite of services that we think are required for a user centric model, we do see both providers making a gradual progress towards identity, money, and objects.
- Authenticity, relevance, and data protection in the Age of AI is a rising concern. AI will need a decentralized counterbalance that ensures trust across a global set of enterprise and consumers; moreover, AI will need permissioned, end-user data to deliver optimal, personalized end-user experiences.
3) User and Ecosystem Readiness
- In the last year we have seen the launch of two major industry-wide collaboration initiatives:
- Global Acceptance Network (GAN), a non-profit initiative spanning multiple enterprises, seeks to establish a trust layer for the Internet by setting the standards and governance for the cross-ecosystem exchange of verifiable data.
- Open Wallet Foundation (OWF), a consortium of companies and non-profit organizations collaborating to drive global adoption of open, secure and interoperable digital wallet solutions as well as providing access to expertise and advice.
- We are also seeing a lot of interest from a wide-ranging set of enterprises since we commenced the Universal Wallet Infrastructure work. There is a growing list of clients who want to collaborate on the UWI concept and have bought in to share requirements for our Minimum Viable Product (MVP) build.
5 Startups related to Web3 — defined as those in the crypto and blockchain sectors — raised just less than $1.9 billion in 346 deals in Q1, per Crunchbase data. That dollar figure is a 58% increase from last year’s Q4
Why is interoperability a critical component?
Consider an individual consumer. If one were to think of identity alone, they manage so many different identities – as a citizen of a country, as contributor to a pension plan, as an insured person, as an investor, as an employee of a company, and as a user of loyalty program of various brands.
Often the same information is required across these various identities such as legal name, age, physical characteristics, residential address etc. Yet the same information must be separately shared for each one of these applications, with due diligence carried out and maintained by different organizations.
The moment digital money and digital objects enter the fray, the situation moves from static to dynamic with all the continuous transactions between various people and organizations across various platforms. The complexity grows multifold.
UWI resolves these complexities by bringing to bear the key components of an individual’s identity, money, and objects seamlessly across an individual’s various brand and organizational relationships.
What would it take for an enterprise to participate in this initiative?
We are seeking enterprises who are interested sufficiently in this space to sign a Letter of Intent (LOI) to collaborate with NTT Digital and Accenture. The basic premise of the LOI is that the enterprise will commit time to partnering with us on key components that will help us get product/market fit right for LOI participants:
- use cases specific to the enterprise,
- the target audiences for said use cases,
- the value potential across priority use cases,
- and the experience and technology requirements that matter most.
We will seek to cover these insights through design thinking workshop(s). Moreover, LOIs will get early access to the roadmap and initial product concepts/PoCs to help shape the outcomes that matter most to their individual organizations and their users.
Are there any alternatives to UWI?
There are solutions in the market for specific use cases. However, they are point solutions that lack interoperability across the domains that we think underpin an individual’s digital life. The playing field is admittedly busy. There are numerous digital wallets already in the market today such as the ones offered by Google and Apple; however, these solutions lack the degree of interoperability, user-control, transparency, and enablement for data collaboration across enterprises and ecosystems.
Beyond Apple and Google, the majority of wallet technology solutions in-market today tend to be point solutions with a focus on areas such as payments, crypto, and NFTs. As we look across the market, we see a clear need for an infrastructure that enables us to tie together identity, money, and objects in a tamper-proof manner.
Given the above conditions, we see limited alternatives to Universal Wallet Infrastructure. We think UWI is a mandate given key signals on the identity front that point to growing momentum for digital identity and the intersection of digital money and objects.
- The EU Digital Identity initiative is accelerating the wide adoption of digital identity
- Apple and Google have both ventured into identity (e.g., Apple Wallet can now hold digital IDs for 4 states in the US: Arizona, Colorado, Georgia, Maryland)
- In its next iOS release, Apple will enable businesses to leverage an API to validate a user’s identity
Universal Wallet Infrastructure is the next logical evolutions of all these initiatives that will bring everything together and unlock the next level of experiences for the consumer and new engagement opportunities for consumer centric businesses.
Today, wallets do not fully meet users’ needs:
How should companies pioneering in this space think about UWI’s relevance to them?
We recognize we are embarking on an ambitious undertaking. Thus, NTT Digital and Accenture’s aim is not necessarily to build this alone, and we are open to exploring partnership opportunities across the business and technology ecosystem players relevant to UWI. As an expression of our collaborative, partnership-minded focus, the infrastructure we seek to build will be based on open standards, enabling companies that are already pioneering in this space to tap into UWI.
Would each enterprise have to build their own respective applications leveraging UWI to meet their specific business requirements?
UWI is designed to embed into enterprises’ existing applications and systems. We recognize the importance of balancing highly specific functionality with enabling businesses to tailor to their particular needs. We are addressing this balance through multiple fronts.
First, we have identified a common set of features based on broad market signals gathered from discussions with a diverse set of businesses across multiple industries. Second, through engagement with associations and standards bodies – Open Wallet Foundation, WEF, and industry bodies – we have identified additional commonalities across industries. These features form the basis for our early product backlog.
We are continuing to refine our Minimum Viable Product (MVP) based on insights we are gaining from our ongoing discussions and market participation. This will allow UWI to be broadly applicable but easily configurable to meet the needs of each business.
Many large companies struggle even with internal data integration. How do we expect them to succeed in achieving data integration with an external data source such as UWI?
In our experience many large companies struggle with internal data integration and this manifests in even greater challenges in external data collaboration. Enterprises often invest heavily yet still struggle to get value out of the troves of data to which they have access. And in the current external data collaboration model, enterprises struggle to collaborate on data due to privacy concerns, intra-enterprise data silos, and other challenges like walled gardens.
However, with UWI all these issues are eliminated by its very design. We envision UWI as the solution that breaks all data silos across enterprises, with the consumer permissioning what they share. Privacy and data security issues are automatically mitigated since data consents are directly issued by the end-user and businesses do not store the data locally in their systems – they only leverage it.
Data siloes are no longer a problem since all data related to a particular user comes integrated, shared from a consumer’s wallet. Hence, all the complexities and error margins of matching data from different sources using rigorous data science are no longer required.
Given the competitive environment, do you think it is prudent for us to integrate our data to a network that our competitors may potentially be part of?
The UWI would involve no sharing of any proprietary business data or competitive intelligence. It would instead give control of consumer data back to the consumer to whom it rightfully belongs. The consumer can decide to permission their data with organizations to enable them to create hyper customized products and offers for the consumer. This will help mitigate consumer’s privacy concerns and enable them to share data about themselves, their behaviors, and preferences more freely.
From an enterprise perspective they get access to more accurate data straight from the source (i.e. consumer) instead of depending on third parties and are saved the costs and risks around acquiring and maintaining consumer data.
UWI offer enterprises a new channel through which they can now get access to reliable, real-time data straight out of the consumers’ wallet, which in a traditional setting could be held by competitors. This enables enterprises to direct their focus towards gaining valuable insights and intelligence, allowing them to enhance their products and offers, to drive greater revenue and profitability.
Does leveraging data directly, permissioned by the consumer, require significant changes to corporate processes? Are these changes likely to be become a barrier to leveraging UWI?
Data that is directly provided by a consumer to an enterprise is also known as zero-party data. It is considered high-quality data as it is actively and explicitly shared and does not rely on third-party entities that typically collect data from various sources like data brokers or social media platforms.
Enterprises are gradually using this type of data, adapting their processes along the way. Initially, zero-party data serves as an additional tool in their data arsenal. Then, they progress to using it as a crucial decision-making engine for direct consumer engagement, fostering deeper relationships. Finally, enterprises view zero-party data as a central point for user engagement, allowing users to decide what data to share and when, while prioritizing privacy.
Throughout the adoption cycle, we except consumer-centric businesses to face integration challenges. As the infrastructure enabler, we’ll design a solution that minimizes these challenges. Our intent is not to require businesses to re-invent their data governance models. Instead, we propose using the UWI as a channel, seamlessly integrating zero-party data into enterprise systems.
Our goal is to avoid immediate changes to legacy processes. Leveraging zero-party data positively impacts existing governance models with minimal disruption. Once businesses prove the value of the UWI, they can scale usage and start transforming processes. However, they can continue leveraging the platform if the value isn’t sufficient.
Over time, we expect a mix of users, some fully transformed while others maintain existing processes. Our preference lies with clients transforming their digital experiences around the UWI. We recognize this change will be gradual, but our ambition is to reinvent the user engagement data model, which is core to our ambition to become a leading Web3 Infrastructure player.
How is UWI adhering to the data privacy laws that are varying across countries?
UWI is built with a steadfast commitment to data privacy and security, adapting to the ever-changing regulatory environment worldwide. Here’s how UWI achieves to enable a high level of privacy and trust with adequate security, together with the flexibility to implement regulatory requirements of specific countries:
- User Empowerment: Individuals maintain complete control over their data, deciding what is shared and with whom. Individuals interacting with the UWI will be able to decide where their data is stored, whether on their own device or with individually hosted cloud-based agents. This focus on consent, data minimization, and user rights ensures compliance with major regulations like GDPR and others, while also preparing for future privacy laws.
- Secure Data Storage: On the UWI, Credentials and Tokens containing PII data cannot be accessed by unauthorised providers, including the storage providers. While the data is in transit, for example, exchanged between holder and verifier it is encrypted. Where the data resides, for example in a holder’s app or cloud agent, it is stored in secure enclaves on iOS and Android devices or on Cloud HSM solutions. Sensitive information is never exposed on a blockchain or public registry.
- Privacy Event Response: If privacy is suspected to be compromised, UWI’s immutable data trail allows for investigation and verification. In such an event, data portability enables seamless transfer to another service provider. The wallet holder has the right to stop providing data to any counterparties, agents and technology providers at any time.
- Open Standards and Global Trust: Accenture’s and NTT Digital’s involvement in the Linux Open Wallet Foundation and other decentralized identity communities strengthens UWI’s dedication to promote interoperability and adoption of secure digital wallet solutions. It is ensured UWI is built according to shared guidelines created by the ecosystem. Participating platforms must surface any privacy disclosures during interactions with individuals and should attempt to reduce and limit tracking and correlation.
- Regulatory Readiness: UWI is designed to comply with existing regulations and is adaptable to meet new ones as they emerge such as eIDAS. The paradigm of “User Empowerment” described in point 1, allows the UWI to segment and isolate data based on jurisdictional requirements, ensuring that data from different regions is stored and processed separately where necessary. This prevents data from being inadvertently transferred or accessed across borders, aiding compliance with varying data protection laws.
UWI’s technology-agnostic, interoperable design, coupled with a strong focus on user control and data security, creates a robust solution for navigating the complex and evolving landscape of data privacy regulations across various geographies and industries.
What is the connection between Digital Identity and Payments?
Identity and payments are intrinsically linked. Fundamentally, identity is key to establishing trust, security, and compliance. Identity verification plays a pivotal role in ensuring the legitimacy of payment transactions and financial management, with mechanisms such as Know Your User (KYC) compliance and user authentication serving as essential components. Therefore, the two topics are inter-connected. This connection gives rise to a UWI key differentiator – it’s tying together of experiences involving identity, money, and objects. Today, experiences along these three dimensions are often managed and executed across various and fragmented technology solutions, resulting in overhead to reconcile across them.
Overall, the connection between decentralized identity and digital payments lies in their shared goals of privacy, security, user experience, trust, and interoperability. Leveraging decentralized identity for digital payments can enhance these aspects and provide a more user-centric and secure payment experience.
What value does combining the Digital Identity and Payments unlock?
By combining digital identity with payment systems, companies can unlock significant value by enhancing security, streamlining user experience, enabling personalized services, and ensuring compliance with regulatory standards. Robust security measures, such as biometric authentication and multi-factor authentication, strengthen defenses against fraud and unauthorized transactions. Additionally, the integration of digital identity and payment systems allows for personalized offerings, targeted promotions, and tailored loyalty programs based on comprehensive user profiles.
Additionally, as part of our efforts, we are actively involved with the Global Acceptance Network (GAN). The GAN is a non-profit organization that seeks to establish and govern a layer of digital public infrastructure that interconnects digital trust ecosystems, enabling parties to form authentic, private, and secure digital relationships that encourage the growth and value of the decentralized data economy. The GAN will facilitate safe and secure data exchange across various ecosystems while encouraging them to evolve independently. The GAN points its efforts at the need for credentials in one network to be capable of validation in another network. Moreover, against the backdrop of AI, regulatory drivers (i.e., Privacy Laws), and changing consumer expectations, the GAN is well positioned to deliver on the promise of self-sovereign identity for people across their digital lives.
Can you elaborate with examples of how Digital/Decentralized ID (DDI) and Verifiable Credentials (VC) adoption leads to tangible value generation?
DDI and VCs typically consist of data that, on its own, offers limited opportunities for monetization, such as driver licenses. However, when combined with UWI, they gain added potential. UWI introduces Money and Objects as additional data types, expanding the possibilities for monetization. Furthermore, UWI’s focus on dynamic data as opposed to static data, significantly broadens the range of data it encompasses and the value it can deliver.
As demonstrated earlier, the adoption of DDI & VC is gaining momentum, and the ecosystem is evolving accordingly and coming together. We are currently conducting an internal pilot in collaboration with Gen, focusing on enabling HR teams to verify crucial candidate information, such as college diplomas, by utilizing verifiable credentials (VCs). With the growing prevalence of DDI & VCs, we envision the issuance and verification processes being facilitated through UWI, leading to further automation. This, in turn, incentivizes enterprises to explore UWI as a solution for automating processes, improving efficiency, and mitigating risks.
How will users be incentivized to give their consent for data sharing?
Organizations globally are grappling with two seemingly contradictory trends. On one hand, both users and governments are increasingly concerned about data security, driving the demand for stringent regulations and robust data protection standards. On the other hand, users are demanding more personalized services that require the collection and analysis of their personal data. Simultaneously, enterprises are preparing for rapid AI adoption, which necessitates access to reliable, trusted, and customer-consented data to train AI models tailored to specific business use cases.
This tension is further amplified by the dominance of big tech companies pushing proprietary wallet solutions and applications, creating oligopolistic ecosystems that further complicate the landscape.
In this environment, the need for a solution like UWI is more critical than ever. UWI strikes a strategic balance between these conflicting forces by providing a secure, user-centric environment that enables data ownership while fostering innovation. UWI offers:
- Data Monetization: UWI provides optionality for users to monetize their personal data by providing access to enterprises that require authentic, trusted, privacy-preserving zero-party data. This data can be leveraged to drive more informed, data-driven decision-making and support AI model training, enhancing the accuracy and relevance of enterprise-specific use cases.
- Personalized Service Offerings: As enterprises within the UWI ecosystem begin to have access to highly relevant and consented personal data, they gain the ability to offer users more relevant, personalized experiences. This creates a win-win scenario where users are rewarded with tailored offers, exclusive deals, and other customized benefits delivering both value and enhanced customer satisfaction.
How is UWI going to onboard governments as key identity data providers?
The issuance of official credentials remains, for the most part, the responsibility of government authorities. Governments are tasked with ensuring the security, legitimacy, and authenticity of these credentials, which include key identifiers such as national IDs, digital identities, and other official documents. UWI is designed to seamlessly integrate and leverage these government-issued credentials, supporting widely recognized standards and protocols to ensure compliance and interoperability across various systems.
UWI’s platform is fully capable of accepting and securely managing government-issued credentials, including digital identities, directly within the ecosystem. This allows for the smooth issuance, validation, and use of credentials within UWI, ensuring that users can authenticate their identity with trusted, authoritative sources. By adhering to established standards, UWI ensures that these credentials are not only secure but also compatible with existing infrastructure across various sectors.
Moreover, UWI offers robust capabilities in credential and token management, allowing for the handling of a wide variety of standardized credentials and tokens. This includes everything from digital IDs and government certifications to authentication tokens and access credentials, ensuring that the platform can manage the full lifecycle of credentials, issuance, verification, updating, and revocation.
We also maintain ongoing collaboration with government agencies, regulatory bodies, and standards organizations to stay current with the latest developments in credentialing systems, regulatory changes, and industry best practices. This proactive engagement helps us ensure that UWI is always aligned with the evolving landscape and complies with the latest privacy and security regulations.
What technology will underpin the UWI platform, particularly for data exchange and orchestration?
The UWI platform leverages a modern and robust technology stack to facilitate secure and efficient data exchange and orchestration.
- Decentralized Architecture: UWI employs a decentralized architecture, potentially built on blockchain technology or a distributed ledger system. This ensures data integrity, transparency, and resilience, as there is no single point of failure.
- APIs and SDKs: Application Programming Interfaces (APIs) and Software Development Kits (SDKs) are crucial for seamless integration with various systems and applications. UWI provides well-documented APIs and SDKs to enable data providers and consumers to connect to the platform and exchange information securely.
- Secure Communication Protocols: Secure communication protocols, such as HTTPS and TLS, are employed to encrypt data transmitted between different parties, ensuring confidentiality and preventing unauthorized access.
- Data Standardization: UWI enforces data standardization through schemas or defined data formats. This ensures interoperability between different systems and facilitates efficient data exchange.
- Smart Contracts: If built on blockchain technology, UWI will utilize smart contracts to automate certain processes, such as data access agreements and payment settlements. This enhances efficiency and reduces reliance on intermediaries.
- Privacy-Enhancing Technologies (PETs): UWI could incorporate various PETs, such as differential privacy or homomorphic encryption, to further protect user data while enabling data analysis and utilization.
- Monitoring and Auditing Tools: Comprehensive monitoring and auditing tools track data flow, network activity, and system performance. This helps ensure security, identify potential issues, and maintain regulatory compliance.
The specific technologies used in the UWI platform may vary depending on the implementation and specific requirements. However, the core principles of security, interoperability, and privacy will guide the selection and integration of these technologies.
How are recommendations communicated? Do they differ from existing push notifications?
Recommendations for push notifications in mobile applications will continue to rely on the push notification services provided by the underlying operating systems. The user experience will remain consistent, delivering the expected functionality and experience without change.
The key difference with UWI lies in the diverse range of data sources that feed into the recommendations. Unlike traditional systems, UWI integrates a combination of personal information, profile data, user preferences, public data, and contextual insights powered by embedded AI agents. These elements work together to generate highly personalized and relevant recommendations for each user.
What sets UWI apart is its ability to leverage data sharing across multiple parties involved in a given activity. This collaborative data exchange enables more accurate and timely recommendations by drawing from a broader spectrum of information. AI-driven contextual awareness further enhances the user experience by adapting to changing circumstances, user behaviors, and environmental factors in real time.
As a result, UWI can deliver more effective, timely re-engagement with users, ensuring that the suggestions and notifications they receive are not only relevant but also aligned with their specific needs and current context. This integrated approach ensures a richer, more personalized experience, fostering stronger user engagement and satisfaction.
How will you ensure that UWI gets adopted by the general public, and moves from being an excellent idea to a service that has widespread adoption?
Historically, we’ve seen that a strong, supportive ecosystem is key to driving broad adoption of a product or service. While early adopters can provide valuable initial traction, true scalability occurs once a critical mass is reached, unlocking network effects that fuel exponential growth.
Ecosystem: UWI is built to excel in a collaborative, multi-stakeholder ecosystem, where every participant—whether a strategic partner, industry leader, or service provider—plays a crucial role in advancing the ecosystem’s evolution. We have already established a robust network of partners, thought leaders, and innovators across key industries and standards organizations. The collaborative model we’ve put in place is driving a continuous cycle of innovation and value creation.
Enterprise Adoption: As early adopters and industry leaders begin to embed UWI within their organizations, the tangible business benefits will incentivize their partners and ecosystem participants to adopt similar approaches. This creates a self-reinforcing feedback loop, where the success of early adopters drives wider market adoption, triggering a snowball effect that accelerates enterprise integration across the value chain.
User Adoption: Several macroeconomic and regulatory trends are converging to drive increased demand for UWI’s capabilities. The heightened focus on digital security, data privacy, and compliance – coupled with growing consumer expectations for personalized, seamless, and comprehensive experiences – will significantly boost user demand. As customers within an organization recognize the value of UWI, they will naturally seek its integration with other service providers, creating bottom-up pressure on businesses to expand its adoption. This customer-driven demand will act as a strong catalyst, urging companies to quickly scale UWI’s integration across their digital ecosystems and core business processes.
What is the timeline for the widespread adoption of the solution beyond the initial target audience who are more open to data sharing?
We plan a series of rapid drops over the next 18+ months starting early 2025 as we release new UWI functionality, engage the ecosystem of collaborators, and activate the market through announcements and publications to educate the network and its users. This timeline will continue to evolve. We have a program for early adopters to stay up-to-date on current developments and get a view into new functionality before its release for education and testing purposes.
There is a transformative shift towards decentralization, cross-organization collaboration, and enabling user control over data. These trends are no longer subtle undercurrents; they are compelling organizations to aggressively adopt new realities and forge a path toward adopting enabling technologies. It is estimated that there will be 5.2Bn digital wallet users globally by 20261. Consumer demands and government regulations are accelerating the adoption of digital wallets. Governments have realized the potential of digital ID infrastructure and are actively pushing for their adoption as evidenced in Europe by eIDAS regulations requiring EU digital ID wallets for all citizens and multiple states in the US having issued multi-purpose mobile driving licenses for biometric integration, holder control over data, and data privacy. Similarly, consumers and businesses are also fuelling the trend, driven by the potential for better privacy, personalization & control.
For UWI, we plan to a series of rapid drops over the next 18+ months starting early 2025 as we release new UWI functionality, engage the ecosystem of collaborators, and activate the market through announcements and publications to educate the network and its users. This timeline will continue to evolve. We have a program for early adopters to stay up-to-date on current developments and get a view into new functionality before its release for education and testing purposes.
1 Digital Wallet Users to Exceed 5.2 Billion Globally by 2026 | Press
What is the impact on current cost models when running functionality through UWI?
The Universal Wallet Infrastructure (UWI) acts as a secure, decentralized foundation that supports flexible and privacy-preserving data exchanges, designed to align with diverse business models across insurance ecosystems. Because UWI is a business-process-agnostic platform, it seamlessly integrates into existing insurance workflows—whether Direct-to-Consumer (D2C), agency-based, or hybrid models—offering insurers the agility to adopt and evolve cost structures as needed.
For Direct-to-Consumer (D2C) insurance models, UWI can streamline customer interactions and reduce reliance on traditional intermediaries by enabling insurers to connect directly with customers in a secure and compliant manner. This model can lower costs by eliminating or reducing intermediaries, which is often a significant expense in agency-driven models. UWI provides real-time data exchange that allows insurers to offer more personalized and transparent services, responding to the demands of digital-native consumers.
In a commission-based model, UWI retains flexibility by incorporating intermediaries, such as agents or brokers, directly into the decentralized network. This inclusion enables real-time data sharing and secure, automated compensation management that adheres to existing commission structures. By reducing friction in information exchange and allowing agents to interact seamlessly within the network, UWI can preserve the commission-based cost structure while potentially reducing overheads associated with data validation, compliance checks, and manual reconciliation processes.
In essence, UWI does not mandate a specific cost structure but instead enhances the insurer’s ability to scale and adapt their chosen model efficiently. Whether adopting D2C channels with reduced reliance on intermediaries or preserving commission-based models with added automation, UWI provides insurers the flexibility to refine their cost models, aligning them more closely with their strategic objectives while potentially driving down operational costs through process efficiencies.
Will users agree to share their data without recognizing how safe their data is on the platform?
Users are more likely to consent to share their data when they feel confident in the security measures protecting it. Technological advancements in Digital Identity, along with regulatory signals and mandates from governments in both the US and the EU requiring the use of Digital Identity and Wallets, will further strengthen this confidence in data security.
With UWI, personal data remains with its rightful owner, using proven technology and hardware to maintain full control over its lifecycle. In contrast, many users today share personal information in exchange for services without thoroughly validating the security measures in place, and much of this data is typically stored by the enterprise providing the service.
This often happens because users tend to trust well-established platforms or because the perceived benefits such as convenience or access to personalized services outweigh concerns about data security. That said, to foster greater trust and encourage informed consent, it will be crucial to clearly communicate the security protocols and privacy protections on the platform, ensuring users are fully aware of how their data is handled and protected.
How do you plan to ensure users recognize the benefits and data security on the platform?
UWI introduces a suite of distinctive features that provide users with capabilities they have not encountered elsewhere. The underlying solution architecture of UWI is designed with a clear focus on delivering key functionalities, which users will begin to experience immediately.
- Convenience: UWI enables a frictionless user experience by allowing individuals to seamlessly share their data across multiple applications and enterprises. This eliminates the need to repeatedly input or share information for every interaction, streamlining processes and reducing friction across touchpoints.
- Control: UWI puts control and data sovereignty back into the hands of their rightful owners, empowering them with the ability to granularly control which specific data elements are shared with whom, for which use cases, and for what duration. This control is exercised with full, explicit user consent, ensuring transparency and confidence in data handling.
- Monetization: UWI opens new revenue streams for users by enabling them to receive i.e., tailored offers from data consumers; such as organizations looking to leverage user data for AI model training or other data-driven initiatives. This fosters a mutually beneficial ecosystem where data is actively used to drive value creation for all parties involved.
- Consent Management & Minimal Data Sharing: UWI offers users a powerful consent management feature, allowing them to view, modify, or withdraw previously granted consents for data sharing with any participant. This ensures full transparency and control over data sharing decisions at every step enabling a secure and privacy-preserving exchange of data.
- Personalization: In UWI-embedded ecosystem, users can experience highly personalized services from service providers within the network. By leveraging data shared across the ecosystem, businesses can tailor offerings based on a deeper understanding of user preferences, enabling a more personalized, engaging, and relevant experience.
How will you address user concerns about data sharing and ensure trust in the security and benefits of the platform, especially when services they use may not align with participating companies?
UWI offers a comprehensive suite of services – including Wallet Solutions, Credential & Token Management, Data Verification & Exchange, and Network Orchestration and AI Agent Network Orchestration – designed to help businesses optimize operations, enhance customer engagement, and drive innovation in key areas such as KYC onboarding, personalized customer experiences, and tokenized asset transactions.
The platform provides the essential tools, frameworks, and services to enable users to securely store, manage, and selectively share their personal data with trusted entities, all while ensuring privacy and minimizing exposure. With UWI, users maintain full control over what data is shared, with whom, and for how long.
For enterprises, UWI integrates seamlessly with existing workflows, ensuring minimal disruption while offloading data management to its secure, scalable platform. This allows businesses to streamline processes without sacrificing operational continuity, enabling them to focus on their core functions while UWI handles the underlying data infrastructure.
Additionally, UWI’s open-source, composable architecture offers businesses the flexibility to extend or customize their implementation. This collaborative approach supports the creation of new services or modifications to existing ones, ensuring businesses can scale and adapt their solutions to meet unique needs within their digital ecosystems.
Describe the user onboarding process for different user roles on the UWI platform?
The UWI platform is designed to be flexible and accommodate a variety of user roles, each with their own onboarding process.
Wallet Holders (Consumers)
Wallet holders begin their UWI journey by acquiring a UWI-compatible wallet, either by downloading a dedicated app or integrating UWI functionality into an existing wallet. They are then guided through a simple process, which may include identity verification for enhanced security. Importantly, users are provided with transparent information about data collection practices and are empowered to give their explicit consent. Many wallet applications will also offer tutorials or interactive guides to help users understand the platform’s features and navigate their new digital wallet with ease.
Data Providers (Businesses/Organizations)
For organizations serving as data providers within the UWI ecosystem, onboarding is centered around seamless integration with the platform. This is facilitated through UWI’s APIs and SDKs, enabling smooth data exchange. Data providers must follow UWI’s data standardization guidelines to ensure consistency and interoperability. Additionally, they are responsible for implementing strong security protocols and adhering to all relevant data privacy regulations to protect user information.
Data Consumers (Businesses/Organizations)
Data consumers, much like data providers, integrate their systems with the UWI platform using provided APIs. However, their onboarding emphasizes access control and permissions. This ensures that data consumers can only access and utilize the specific data they are authorized to use, maintaining data integrity and user privacy. Clear guidelines and protocols are provided to facilitate this secure data access and usage.
Network Operators
Network operators play a crucial role in maintaining the UWI ecosystem. Their onboarding involves setting up and configuring the necessary UWI infrastructure components. They are also responsible for ongoing network monitoring and maintenance to ensure optimal performance and stability. Finally, network operators establish and enforce governance rules and compliance standards across all network participants, fostering a trustworthy and reliable UWI environment.
How does UWI scale up user onboarding on the platform for use cases involving high frequent transactions?
To drive large-scale adoption, UWI focuses on high-frequency, high-value use cases that touch everyday professional and personal activities. Beyond travel and onboarding, UWI addresses frequent needs across the end-to-end talent supply chain, credential verification, identity management, financial services, and loyalty programs. The combination of these interactions makes UWI a go-to tool for routine transactions, adding lasting value for users. Beyond the high-frequency, high-value focus we place on use cases, there are 3 other principles to drive end-user scale:
- Onboard Once, Use Broadly: With UWI’s unified onboarding, users can verify their identity once and seamlessly reuse it across a range of applications—spanning lifelong learning, workforce credentials, cross-platform financial transactions, and loyalty programs. This eliminates redundant sign-ups and accelerates user engagement.
- Ecosystem Partnerships for Scalable Impact: UWI fosters large-scale adoption by strategically engaging in partnerships across industries, addressing both broad, cross-industry opportunities and specific, process-driven needs. At the intersection of AI and identity standards, UWI is exploring collaborations to create an immutable identity and data control layer at the individual level, ensuring trust and transparency in digital interactions. In parallel, UWI is also targeting sector-specific partnerships, such as bridging interoperability gaps for financial services companies operating digital asset platforms. These partnerships will scale UWI’s infrastructure, delivering value across diverse ecosystems.
- User-Centric, Privacy-Preserving Design: UWI offers secure, hyper-personalized experiences that empower users to control and share their data across trusted touchpoints. Designed with privacy at its core, UWI ensures seamless, data-secure interactions that meet the rising expectations from consumers. This approach encourages ongoing engagement by delivering tailored experiences while maintaining trust and data protection.
Given the fact that users have traditionally trusted government or banks, how can users be motivated to share data with private firms?
Currently, most trusted organizations with which users share their data operate on centralized models. Once users provide their information, they lose visibility and control over how it is stored, accessed, or shared. These centralized data systems are inherently vulnerable to cyberattacks, data breaches, and internal threats. Additionally, there is a risk that malicious actors within these organizations could exploit security gaps, putting user data at significant risk of compromise.
In contrast, UWI operates as a decentralized platform where data ownership remains firmly with the user. By adhering to the principle of data minimization, UWI ensures that only the minimal amount of data necessary for a given purpose is collected and shared. Leveraging cutting-edge privacy preserving techniques, UWI enhances both data security and user privacy, enabling users to retain granular control over their information.
UWI also introduces a powerful layer of data transparency where information cannot be shared without explicit user consent, and users are empowered to define the duration for which their data will be shared. This creates a fundamental shift in control, transferring data sovereignty from centralized entities like governments or financial institutions to the users themselves. Not only does this provide users with complete usage and sharingrights, but it also enables them to monetize their data, creating a value exchange for the data they choose to share.
How does UWI handle Consents and Data Privacy?
The UWI platform is built on a foundation of trust, prioritizing data privacy and regulatory compliance through a holistic approach. Central to this approach is the principle of Universal Data Exchange, ensuring secure and transparent data handling. The platform places a strong emphasis on user control and transparency, requiring explicit consent before any data is shared or accessed.
Users are provided with clear, straightforward information about the data being requested, its purpose, and who will have access, all presented in an easily understandable format. This empowers users to make informed decisions. Consent is actively granted by the user through a clear action, and they retain the right to withdraw that consent at any time.
To enhance privacy, the UWI platform follows the principle of data minimization, sharing only the essential data required for each specific use case. This approach reduces the risk of unnecessary data exposure. Robust security measures, including encryption and strict access controls, are in place to protect user data from unauthorized access, use, or disclosure. The platform also supports a wide range of devices, platforms, and identity solutions, ensuring inclusivity and accessibility while upholding rigorous privacy standards. By adhering to these principles and complying with key data privacy regulations such as GDPR, the UWI platform creates a secure and trustworthy environment for all participants. This strong commitment to data privacy builds confidence in the platform, encouraging broader adoption and active participation within the UWI ecosystem.
How is using a government issued unique identifier like a social security number or the MyNumber system in Japan different to UWI?
When using a state issued unique identifier like the MyNumber system in Japan it’s used to verify the uniqueness of your request/claim to a service provider on the basis that only the requestor has knowledge over that unique number and in turn the service provider trusts that the party claiming who they are, are in fact who they are to associate services to that unique identifier. In this scenario personal data still sits with that service provider who needs to maintain and manage that data in compliance with applicable laws and regulations. While it’s a good approach for better customer identification there’s still very little control by the data holder to what’s shared and for how long as well as potential risk of correlatability and data leakage.
UWI is using/utilizing verifiable credentials, based on industry standards for maximum acceptance and universal use, as the means to prove claims. Claims include digital identity, specific attributes of an individual, membership status or other claims over ownership. Through UWI the data owner remains full control over their data, to whom it’s shared and how long for. This not only increases data privacy and security, but also allows for enterprises to get access to accurate and consented information without the burden of managing its lifecycle.
How will UWI make personal AI a reality?
Today, we are seeing an abundance of AI-generated content, including deepfakes and fake news, which is creating a growing need to verify what is real vs what is not. This lack of trust and authenticity severely limits the ability for enterprises to deliver truly human experiences.
We are moving towards a world where AI will be embedded across everything we do and everywhere we go. The Agentic Web will soon form, where autonomous AI agents will act on behalf of users, managing tasks, collaborating with other AI agents, and make decisions aligned with individual preferences and business goals. These AI agents will learn, evolve, and grow more efficient through collaboration, but the right standards and responsible frameworks need to exist to trust agentic AIs.
In this model, UWI plays a critical role in establishing trust, as it provides a secure foundation for managing and trusting a user’s or an AI agent’s identity and their data in the Agentic Web, enabling a future where digital interactions are not only autonomous but also user-centered and privacy-preserving.
How does UWI utilize and advance AI capabilities?
These are some of the key areas in which we are implementing AI technologies in UWI.
- Training Data Provisioning: UWI will serve as a data guardian for AI agents on training data on user preference & context for data sharing.
- Multi Agentic AI Network Enablement: Integrates with multi agentic AI architectures to facilitate secure cross agent and cross enterprise data interchange.
- Trusted Data Infrastructure: UWI will incorporate built-in AI agents seamlessly integrated and operated on a trusted and privacy-preserving infrastructure
By serving as a data guardian, integrating with multi-agent architectures, incorporating built-in AI agents, and ensuring secure, scalable networks, UWI is poised to drive significant advancements and trust in AI technology and its applications.