People laughing together outdoors, representing community and citizen engagement

How it Works

Citizen Services

Enhance citizen empowerment and engagement by providing secure and easy methods of identity verification and digital forms of government-issued IDs.

Citizen Empowerment & Engagement

Today's citizens frequently lack control over the use of their personal data, which is dispersed across various government databases and private entities, often with minimal visibility or reusability. Governments must evolve from being merely trusted authorities to becoming digital catalysts. This transformation involves empowering citizens with greater agency and enhancing data utility through credible, on-demand, and privacy-preserving data flows.

53%

Want secure, easy methods of identity verifications, that fit a consumer’s individual preferences

70%

Would likely use a digital form of government-issued ID if one were available, citing convenience as the primary reason

How Companies Should Respond

Provide Greater Control

Governments should equip citizens with trusted tools and services that allows citizens to manage and disclose data securely with consent.

Streamline Public Services

Address service fragmentation by establishing a single source of truth and unifying platforms to deliver seamless experiences and reduce administrative complexity.

Enhanced Identity Management

Provide citizens with secure digital identities to streamline verification and access across both public and private sector services, from government to banking, healthcare, and more.

Laying the Groundwork for a Trusted and Transparent Digital Society with UWI

Sasha Applies for a Professional License

Sasha receives a mobile driver’s license (mDL) through a government digitization initiative, storing it in her preferred digital wallet. With her mDL, she securely verifies her identity across services like banking, airport security, and law enforcement, enhancing convenience and efficiency.

Get in Touch with Us

If you have any further inquiries, please contact us using the form linked below. Someone from the UWI Support team will reach out to you. We also welcome any feedback or insights regarding UWI. If you prefer to reach out to us directly, please email us at UWI.support@accenture.com.